EARTH+FLAX

Please reach out via info@earthandflax.com with any return or exchange requests. You will need authorization approval before returning unwanted or defective products.

 

Always include your name and invoice number on the return box.

 

No refund or credit on shipping/freight charges.

 

Customer is 100% responsible for shipping charges on returns or exchanges.

 

Order cancellations: Orders can be cancelled if order has not yet shipped. Once shipped, orders cannot be cancelled. If a cancellation is possible, customer will receive the entire amount of the order minus the CC fee. All fees are based on Square processing service rates.

 

Order changes: Orders can be changed if order has not yet shipped. Once shipped, orders cannot be changed. A new order must be placed.  If an order change is possible, customer will receive a custom payment request for the balance due plus the additional CC processing fee. All fees are based on Square processing service rates.

 

Linseed Oil Paint (including all Ottosson, Viking and Allback brands) are not returnable.

All 5 gallon tubs are rated for a one-way trip only and are not returnable. 

All The Silent Paint Remover™ purchases include a standard 1 year warranty from the date of purchase according to federal, state and local regulations. Damage or defect that can be contributed to normal wear and tear, overheating, or incorrect use, are not covered by the warranty.

Read more about proper tool operation for best results on our infrared tool product page.

All other unused and undamaged products can be returned within 20 days for a full refund minus shipping and CC fee.
Unused and undamaged products returned after 20 days will be subject to a 25% restocking fee.

No refund after 30 days and no refund on products damaged in return shipping. If damaged in transit, a claim can be submitted to UPS or USPS.

Credit will be issued to the same account it was charged to.

The cost of any missing/damaged parts and the installation of the missing or broken parts will be deducted from any credit due to the customer.

Policy is subject to changes at any time.

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Natural, organic products interact very differently with various surface materials and processes. There is no guarantee of results as there are infinite variables, including but not limited to the materials being used, application tools, product interaction, environment and climate, order of operations, individual and skill level, etc. The recommendations and suggestions specified online and in printed materials are updated continuously and are subject to change without notice as needed.

 

Always do a test of a product with a chosen material to confirm color/finish in order to achieve desired end result and personal preference.